Returns & Exchanges
At Osmo Kitchen, we stand behind the quality of our gourmet products and offer a 30-day satisfaction guarantee. If you are not completely satisfied with your culinary purchase, we are here to help with a seamless return or exchange process.
Check Eligibility
Ensure your item is unopened and in its original packaging; due to food safety regulations, we cannot accept returns on perishable items that have been opened.
Contact Support
Email our customer care team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
Pack and Ship
Securely package your items in their original shipping box, include your packing slip, and drop the parcel off at any authorized courier location.
Receive Refund
Once our kitchen team inspects your return, we will process a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing